Why Zune is failing (and why that won't change anytime soon)

You can understand why Zune is such a flop when you hear the new boss of the Zune platform (the guy who's supposed to save the product) saying things like this:


"We have to augment our capability from a business standpoint."


You can bet your money on the competition. This guy doesn't know his customer, doesn't know his business, and has no idea what it's all about.

The mice and keyboards are nice, though. Maybe he should go back to those...